Return and Refund Policy
Our return policy lasts 14 days starting from the day you've received the product(s).
See Warranty issues if you want to make a warranty claim.
To be eligible for a refund, your item must be in the same condition that you received it. It must also be in the original packaging.
How to make a return and get a refund:
Additional non-returnable items:
- Gift cards & discount codes
- Downloadable software products
To return your product, you should mail it to:
Remember to include your name and/or order number inside the package.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once the returned product is received and inspected, we'll notify you about your refund status.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We reserve the right to give only partial refund when the returned item is not in its original condition, is damaged or missing parts for reasons not due to our error, or if the 14 day return policy has clearly expired.
On most products we offer a one year warranty. We only replace items if they are defective or damaged.
BiiSafe warrants the hardware product and accessories against defects in materials and workmanship for one year from the date of original retail purchase. Normal wear and tear, or damages caused by misuse or accident do not apply. Warranty benefits are in addition to rights provided under local consumer laws.
Contact us via our support site or email us at firstname.lastname@example.org to start a warranty claim. Describe the situation as detailed as possible and provide images of the damaged product.
We might ask you to send your item back to us for inspection.