BiiSafe Buddy FAQ

What is BiiSafe Buddy?

BiiSafe Buddy is a smart button that makes your life safer. BiiSafe Buddy is a stylish and durable smartphone accessory that doesn’t need recharging.  
Track your items and never lose your valuables again. Create circles for communicating with desired people. Share  your location, send instant messages and alarms.

How does it work?

The button connects to your smartphone or tablet by Bluetooth. You can then use it to locate your missing things or share your location with family and friends. 

How do I use the item finder features? 

Simply attach the Buddy button to all the things you’d hate to lose. It can be your keys, bag or even your bike. Your phone will notify you if you’re about to leave them behind. If you can’t find your items, the app will show you where you left them. The Buddy will also play sound to help you find it faster.

Can’t find your phone?

No problem! Press the Buddy button and your phone will start ringing, even on silent. 

How do I use the location sharing features?

Create a circle inside the application and invite your friends or family to join. They need to download the BiiSafe Buddy app and register with the same email you’ve sent the invitation to. You can create multiple circles for your family, friends, colleagues and others.
You will then be able to share your location with all circle members by pressing the button (once with Buddy 1, or twice with Buddy2).
Hold the button for a brief moment and your location will be shared together with an alert message. You can change the message in the settings. 

Which phones or tablets can I use with the Buddy?

BiiSafe Buddy works on all modern smartphones and tablets with Bluetooth 4.0 support:
iPhone 4S and higher
iPad 3 generation and higher
iPod Touch
 
Android devices using Android 4.3 or higher with Bluetooth 4.0. If you are not sure if your phone is supported, search for the BiiSafe Buddy app on Google Play. If you can see it, your device is supported. 

Where can I download the app?

Search for BiiSafe Buddy on the App Store or Google Play.

Can I connect multiple Buddies to my device?

You can connect several Buddies to your phone at once. Apple devices can use all 5 at once. On Android devices the number varies depending on phone models and manufacturers.

What makes the Buddy better than Tile, TrackR, Chipolo and others?

The Buddy has the most features, the best materials and 4 - 10 times the battery life of competition.  


What is the battery type and does it have to be charged?

The battery is a replaceable coin battery you can buy from your local store. The Buddy Classic has 230 mAh battery and the New Generation Buddy 620 mAh.

The New Generation Buddy has the longest battery life on the market, depending on the usage it is expected to last 2 years.

What is the difference between Buddy 1 and Buddy 2?

Buddy 1 is the classic Buddy with durable materials and easy-to-use functions.

Buddy 2, the New Generation Buddy has support for several functions, custom branding via application. It also has longer battery life, longer Bluetooth range, activity tracking feature, and multi-press support for the button.

What are your delivery and warranty policies?

Please refer to the order page for estimated delivery times. We offer a 1-year warranty and a 14-day return period. 

Where do I find a manual?

Please see Quick guide. If your problem is not solved, don't hesitate to contact 
support (at) biisafe.com

Who to contact if my Buddy's didn't arrive?

Kindly turn to our customer service: support (at) biisafe.com, or the person you have dealt with.

The app is not working perfectly. What can I do?

Please contact our customer service support (at) biisafe.com , and let us know the challenges you face concerning anything in the service. We are improving constantly and all kind of feedback is highly valued. 

My question was not answered. How can I contact support?

Please email support(at)biisafe.com and we’ll get back to you soon.
 

Who do I contact for press inquiries?

Please contact support(at)biisafe.com and we will direct your inquiry to the appropriate person. 

I want to buy Buddies for my business. How do I contact you?

Please email support(at)biisafe.com