BiiSafe Buddy FAQ

What is BiiSafe Buddy?

BiiSafe Buddy is a smart button that makes your life safer. Never lose your valuables again and protect your family with location sharing. BiiSafe Buddy is stylish, durable and doesn’t need recharging. 

How does it work?

The button connects to your smartphone or tablet by Bluetooth. You can then use it to locate your missing things or share your location with family and friends. 

How do I use the item finder features? 

Simply attach the Buddy button to all the things you’d hate to lose. It can be your keys, bag or even your bike. Your phone will notify you if you’re about to leave them behind. If you can’t find your items, the app will show you where you left them. The Buddy will also play sound to help you find it faster.

Can’t find your phone? No problem! Press the Buddy button and your phone will start ringing, even on silent. 

How do I use the location sharing features?

Create a circle inside the application and invite your friends or family to join. They need to download the BiiSafe Buddy app and register with the same email you’ve sent the invitation to.
You will then be able to share your location with all circle members by pressing the button once.
Hold the button for a brief moment and your location will be shared together with an alert message. You can change the message in the settings. 
You can create multiple circles for your family, friends, colleagues and others.

Which phones or tablets can I use with the Buddy?

BiiSafe Buddy works on all modern smartphones and tablets with Bluetooth 4.0 support:
iPhone 4S and higher
iPad 3 generation and higher
iPod Touch
 
Android devices using Android 4.3 or higher with Bluetooth 4.0. If you are not sure if your phone is supported, search for the BiiSafe Buddy app on Google Play. If you can see it, your device is supported. 

Where can I download the app?

Search for BiiSafe Buddy on the App Store or Google Play.

Can I connect multiple Buddies to my device?

You can connect up 5 to Buddies to your phone at once. Apple devices can use all 5 at once. On Android devices only 1 Buddy can be active at a time.

How long does the battery last and what kind of battery does it use?

The battery lasts for over 1 year under normal use. You can replace it with a CR2450 watch battery from your local store.

What makes the Buddy better than Tile, TrackR, Chipolo and others?

The Buddy has the most features, the best materials and 4 - 10 times the battery life of competition. 

 


What are your delivery and warranty policies?

Please refer to the order page for estimated delivery times. We offer a 1-year warranty and a 14-day return period. 

My question was not answered. How can I contact support?

Please email support@biisafe.com and we’ll get back to you soon. 

Who do I contact for press inquiries?

Please contact support@biisafe.com and we will direct your inquiry to the appropriate person. 

I want to buy Buddies for my business. How do I contact you?

Please email david.blinov (at) biisafe.com.